The perception on ICT use among small logistics service providers: a comparison between Northern and Southern Europe

Abstract

Many authors have suggested that logistics information system capabilities can significantly enhance overall logistics competence. Majority of the studies have, however, assessed benefits that large logistics service providers have gained from information and communication technology (ICT) usage. The purpose of this study is to shed light on the ICT use and issues relevant for implementation plans among small and medium-sized logistics service providers. The study compares survey findings from two different geographical areas where the logistics service industry consists of a large number of small companies. The study focuses on the current status of ICT implementation, the motivators and barriers for ICT use.