OpenstarTs >
EUT-Periodici >
European Transport / Trasporti Europei >
European Transport / Trasporti Europei (2007) 36/XII >

Please use this identifier to cite or link to this item: http://hdl.handle.net/10077/5952

Title: Quality and public transport service contracts
Authors: Gatta, Valerio
Marcucci, Edoardo
Keywords: Service quality
Stated preferences
Service contracts
Issue Date: 2007
Publisher: EUT Edizioni Università di Trieste
ISTIEE Istituto per lo studio dei trasporti nell’integrazione economica europea
Citation: Edoardo Marcucci, Valerio Gatta, "Quality and public transport service contracts", in: European Transport / Trasporti Europei, XII (2007) 36, pp. 92-106.
Series/Report no.: European Transport / Trasporti Europei
XII (2007) 36
Abstract: Service contracts are the natural method to set bilateral commitments. In transport service context, public authorities and transport operators have different goals, therefore regulation plays an important role especially failing competition. After a brief description of the most important regulatory procedures, we focus our attention on the quality framework in service contracts. In recent years the inclusion of quality requirements in contracts is becoming common practice, especially when adopting price cap regulation. This paper suggests a criterion for service quality definition, measurement and integration in contracts for the production of socially valuable transport services. Using choice-based conjoint analysis to analyse customer preferences we estimate the passengers’ evaluation of different service features and calculate a robust specification of a service quality index from the customers’ point of view. A case study demonstrates the procedure to follow for measuring service quality in local public transport differentiated by geographical service segments.
URI: http://hdl.handle.net/10077/5952
ISSN: 1825-3997
Appears in Collections:European Transport / Trasporti Europei (2007) 36/XII

Files in This Item:

File Description SizeFormat
Gatta_Marcucci_ET36.pdf299.69 kBAdobe PDFView/Open
View Statistics

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.