Willingness-to-pay of public transport users for improvement in service quality
In this paper, passenger willingness-to-pay (WTP) for improving the quality levels of a bus service is examined. Specifically, the objective of this research is to provide a tool for evaluating passenger willingness-to-pay by considering some qualitative service aspects, in addition to the traditional quantitative service aspects like travel time and cost. The adopted methodology is built on the calibration of behavioural models based on user choices. The WTP values are obtained as marginal rates of substitution between some service quality attributes and travel cost at constant utility. For this purpose, Multinomial and Mixed Logit models are introduced. The models were calibrated by using the data collected from an SP experiment in which each user makes a choice between an alternative representing the current service and two alternatives representing hypothetical bus services. In order to take into account the randomness of the estimated WTP, the limits of the confidence intervals are calculated.
European Transport / Trasporti Europei
XIV (2008) 38
EUT Edizioni Università di Trieste
ISTIEE Istituto per lo studio dei trasporti nell’integrazione economica europea
L. Eboli, G. Mazzulla, "Willingness-to-pay of public transport users for improvement in service quality", in: European Transport / Trasporti Europei, XIV (2008) 38, pp. 107-118.