Repository logo
  • English
  • Italiano
  • Log In
    Have you forgotten your password?
Repository logo
Repository logo
  • Archive
  • Series/Journals
  • EUT
  • Events
  • Statistics
  • English
  • Italiano
  • Log In
    Have you forgotten your password?
  1. Home
  2. EUT Edizioni Università di Trieste
  3. Periodici
  4. European Transport / Trasporti Europei
  5. European Transport / Trasporti Europei (2006) 34/XII
  6. A service quality experimental measure for public transport
 
  • Details
  • Metrics
Options

A service quality experimental measure for public transport

Mazzulla, Gabriella
•
Eboli, Laura
2006
Loading...
Thumbnail Image
ISSN
1825-3997
http://hdl.handle.net/10077/5928
  • Article

Abstract
In this paper the importance of service quality attributes for public transport is estabilished by Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical procedure in which a rate is assigned to each attribute according to the preferences of passengers. Finally, a Service Quality Index (SQI) for measuring the effectiveness of supplied services is calculated according to the main service quality attributes and their weights. This index can be useful to planners to choose more appropriate public transport agencies. Futhermore, it can be used by transport agencies to improve supplied service regarding more convenient service quality attributes.
Series
European Transport / Trasporti Europei
XII (2006) 34
Subjects
  • public transport

  • service quality attri...

  • service quality index...

Publisher
EUT Edizioni Università di Trieste
ISTIEE Istituto per lo studio dei trasporti nell’integrazione economica europea
Source
Gabriella Mazzulla, Laura Eboli, "A service quality experimental measure for public transport", in: European Transport / Trasporti Europei, XII (2006) 34, pp. 42-53.
Languages
en
File(s)
Loading...
Thumbnail Image
Download
Name

Mazzulla_Eboli_ET34.pdf

Format

Adobe PDF

Size

185.18 KB

Indexed by

 Info

Open Access Policy

Share/Save

 Contacts

EUT Edizioni Università di Trieste

OpenstarTs

 Link

Wiki OpenAcces

Archivio Ricerca ArTS

Built with DSpace-CRIS software - Extension maintained and optimized by 4Science

  • Cookie settings
  • Privacy policy
  • End User Agreement
  • Send Feedback